Azpack Limited is the data controller responsible for your personal data. We are a packaging and industrial supplies company based in the UK. If you have any questions about this policy or how we handle your data, you can contact us at [email protected] or by calling 01509 261256.

When you place an order or create an account with us, we collect the following information:

• Name and job title
• Company name and address
• Billing and delivery addresses
• Email address and telephone number
• Order history and transaction records

We do not store credit or debit card details. All payment information is processed securely by Stripe, our payments service provider.

We use the information you provide solely to process and fulfil your orders, manage your account, and communicate with you about your purchases. This includes:

• Processing and dispatching your orders
• Sending order confirmations and dispatch notifications
• Responding to enquiries and customer service requests
• Maintaining records as required by law

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your details with third parties.

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including meeting any legal, accounting, or reporting obligations. Order records are typically retained for six years in line with UK tax and accounting requirements. You may request deletion of your data at any time where we are not legally required to retain it.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we are not legally required to retain it
• Object to or restrict how we process your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

A cookie is a piece of data stored on your device containing information gathered about our site by your browser. This site uses a cookie in order to store the contents of your shopping cart. We do not use them for any other purpose. The cookie is deleted when you complete the order. If you do not accept the cookie we will be unable to process your order.

We are committed to ensuring your data is secure. We have appropriate technical and organisational measures in place to prevent unauthorised access, disclosure, or loss of your personal information. All data is transmitted over an encrypted HTTPS connection.

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. This policy was last updated in June 2026.